Terms of service

Terms of Service

Last Updated: April 17, 2026

I. General Provisions

Welcome to TroveBazaar. These Terms of Service (hereinafter referred to as "Terms") constitute a legal agreement between you (hereinafter referred to as "User" or "you") and Hunan Xuqi E-commerce Co., Ltd. (hereinafter referred to as "Company", "we", "us", or "our") regarding your access to and use of this website (https://trovebazaar.com/) and the purchase of goods or services through this Store.

By accessing, browsing, or using this website, or by placing any order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use this website.

II. Seller Information

This website is operated by Hunan Xuqi E-commerce Co., Ltd. Our business registration information is as follows:

  • Company Name: Hunan Xuqi E-commerce Co., Ltd.

  • Registered Address: No. 5 Datangji, Xiufeng Subdistrict, Kaifu District, Changsha City, Hunan Province, 410000, China

  • Official Email: xuqiec@trovebazaar.com

  • Phone: +86 153 0170 6740

III. Account Registration and Management

  1. Account Registration: You may need to register an account to use certain features. You must provide true, accurate, and complete information.

  2. Account Security: You are solely responsible for all activities under your account. Please keep your password safe.

  3. Minor Restrictions: This website is intended only for individuals aged 18 or older.

IV. Product Information and Orders

  1. Product Descriptions: We endeavor to ensure product images and descriptions are accurate. However, due to device display differences, actual products may vary slightly.

  2. Order Formation: An order is deemed accepted only when we send a shipping confirmation email. We reserve the right to refuse or cancel any order for reasons including product unavailability or pricing errors.

  3. Price and Currency: Prices are displayed in the currency specified on the checkout page (e.g., USD, EUR). We reserve the right to adjust prices at any time, but confirmed orders will be charged at the price at the time of order.

V. Payment

  1. Payment Methods: We support various methods including credit cards, debit cards, and PayPal, as specified on the checkout page.

  2. Payment Security: All information is processed through secure gateways. We do not store your complete payment card information.

  3. Currency Fluctuations: For cross-border transactions, the final amount may vary slightly due to exchange rate fluctuations from your bank.

VI. Delivery

  1. Processing Time: Orders are processed and shipped within 1–3 business days after successful payment (excluding weekends and public holidays).

  2. Delivery Time: Estimated delivery times (typically 7–15 business days for international orders) will be indicated at checkout.

  3. International Shipping: You are responsible for any import duties, VAT, or customs fees levied by your destination country.

VII. Returns and Refunds

7.1 General Return Policy

  1. Return Period: You have 30 days from the date of receipt to request a return.

  2. Condition: Items must be in new, unused condition with original packaging and tags.

  3. Shipping Costs:

    • For quality issues or our errors, we bear the return shipping cost.

    • For personal reasons (change of mind), the customer bears the return shipping cost.

7.2 Special Provisions for EU Consumers

  1. 14-Day Right of Withdrawal: EU consumers have the right to withdraw from the purchase within 14 days of receipt without giving any reason.

  2. One-Click Withdrawal: In compliance with EU Directive 2023/2673, we provide convenient withdrawal functions for EU users.

VIII. Product Safety

  1. Compliance: We commit that all products comply with applicable legal safety requirements.

  2. EU GPSR Compliance: For products sold in the EU, we comply with Regulation (EU) 2023/988 (GPSR) and ensure necessary warning labels and responsible person information are provided.

IX. Intellectual Property

All content on this website (text, images, logos, etc.) is owned by us or our licensors and is protected by international copyright and trademark laws. You may not use such content for commercial purposes without our written permission.

X. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses resulting from the use of our products or website.

XI. Privacy Protection

Your privacy is important. Please refer to our Privacy Policy for information on how we collect and protect your personal data.

XII. Modification of Terms

We reserve the right to modify these Terms at any time. The updated version will be posted on this page with a new "Last Updated" date.

XIII. Governing Law and Dispute Resolution

  1. Governing Law: These Terms shall be governed by the laws of the People's Republic of China.

  2. Dispute Resolution: Disputes shall first be resolved through negotiation. If negotiation fails, either party may submit the dispute to the courts in the place where the Company is registered.

  3. EU Consumers: EU consumers may also access the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr/.

XIV. Severability

If any provision of these Terms is held to be invalid, the remaining provisions shall remain in full force and effect.

XV. Contact Us

If you have any questions regarding these Terms, please contact us:

  • Hunan Xuqi E-commerce Co., Ltd.

  • Address: No. 5 Datangji, Xiufeng Subdistrict, Kaifu District, Changsha City, Hunan Province, 410000, China

  • Email: xuqiec@trovebazaar.com

  • Phone: +86 153 0170 6740