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Have a Question?

Please send us a message and we will get back to you within 24 hours. We highly value your feedback as we strive to improve our products and service.

Customer Support

Order & Returns

  • Shipping Time: 7 - 15 business days for US delivery.
  • Return Policy: We accept return requests within 30 days of delivery.
  • Return Conditions: We accept returns for brand new and gently used items (including items in their original packaging, opened packaging, or items that have been slightly used).
  • Return Method: All returns must be sent back via mail/post.
  • Restocking Fee: A restocking fee of 5% of the product price will be applied to all returns.
  • Refund Processing Time: Once your return is received and inspected, please allow 5 - 7 business days for your refund to be processed.

If you have any issues with your order, please reach out to our support team.

Fulfillment & Locations

In compliance with international e-commerce transparency consumer protection laws, our legally verified corporate identity and global logistics/returns locations are fully disclosed below:

1. Fulfillment & Returns Hub (Shipping & Return Address)

  • Facility Name: TroveBazaar Logistics & Returns Center
  • Address: Room 3-2, Weitai Building, Commercial Road, Lianxing Street, Zhuzhou City, Hunan Province, 412300, China.
  • Note: This is our central facility where customer orders are dispatched and returned parcels are collected and inspected. Please contact our support team before shipping any returns.

2. Legally Registered Office (Corporate Address)

  • Legal Company Name: Hunan Xuqi E-Commerce Co., Ltd. (湖南许企电子商务有限公司)
  • Unified Social Credit Code (Business Registration ID): 91430105MA4PYWGL3T
  • Official Date of Establishment: September 26, 2018
  • Registered Address: No. 5, Datangji Community, Xiufeng Subdistrict, Kaifu District, Changsha City, Hunan Province, 410000, China.
  • Note: This is our official registered corporate address as per our official business license.