Returns Refunds and Cancellation Policy

Returns Refund and Cancellation Policy


Thanks for shopping at trovebazaar.com!


We believe that the sellers list quality products and every care they take for the delivery of each product only after meticulous examination as agreed to in the Agreement entered into by Chiranjit International and the seller. If you are not entirely satisfied with your purchase, we're here to help.

Each seller has separate policies of the Cancellation, Returns, and Refund Policy which they make it known to the buyer on the link provided on the product description page. It is Buyer's responsibility to ensure that the minimum required standard norms that are given below are followed by the sellers.

Returns:

Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered. In general, the Buyer has 15 calendar days to return an item from the date the Buyer received it. To be eligible for a return, the item must be unused and in the condition that the seller wants (The Buyer can know it through the link provided by the seller in the product description page ).
The item must be in the original packaging. Your item needs to have the receipt or proof of purchase. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the Buyer will not be eligible for refund or replacement.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. While replacing the product with the returned item the shipping costs shall be borne by the seller.

Refund/Replacement:

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Cancellation:

Cancellation by Buyer: Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Seller reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Seller receives a cancellation notice and the order has not been processed, Seller may cancel the order and refund the entire amount to Buyer within a reasonable period of time. Seller will not be able to cancel orders that have already been processed by the Seller. Buyer agrees not to dispute the decision made by Seller and accept Seller's decision regarding the cancellation.
The cancellation that is made in the same-day-delivery category of products shall not be entertained. No cancellations are entertained for those products that the trovebazaar.com offers on special occasions on coupons, special discounts, etc. These are limited occasion offers and therefore cancellations are not possible. Refund/Replacement can be made if the customer establishes that the quality of product delivered is not good.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice contact@trovebazaar.com within 24 hours of receiving the product. Chiranjit International after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Cancellation by Seller:

There might be a request that Seller can't acknowledge and has the privilege to cancel either by the Seller specifically or Seller can advise Chiranjit International to cancel out such request. Vender saves the right, in its sole caution, to deny or scratch off any request for any reason at all. A few circumstances that may bring about Buyer's request being wiped out incorporate, without constraint, non-accessibility of the Product or amounts requested by Buyer or mistakes or blunders in estimating data. The Seller may likewise require extra confirmations or data before handling any request. All such cancellation should be with no response to Buyer and with no obligation to the Seller or to Chiranjit International.

In the event that Buyer's request is so cancelled off, after the payment has been prepared, the said sum will be turned around/dispatched to the Buyer either to the bank account given by the Buyer to such inversion, or to the payment instrument of the Buyer from which payment was made, or to any prepaid payment instrument record of the Buyer. Chiranjit International should have the sole circumspection to decide the method of inversion from the above choices. The above is the sole redress of the Buyer and the sole obligation of the Seller and sole duty of Chiranjit International for any cancellation of the buy order by the Seller or generally other than by the Buyer.